Dec 4, 2020
We are 98% emotional and only 2% rational. Yet we spend 98% of our time learning to be rational and less than 2% of our time learning to be emotionally competent.
In today's episode we discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described “lawyer turned peacemaker” Douglas E. Noll, Author of De-Escalate: How to Calm an Angry Person in 90 Seconds or Less.
Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation.
Connect with Doug at https://dougnoll.com/
Connect with Agnes at https://leveluptribes.com/